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Alternatives to Zendesk
19 tools with a similar purpose to Zendesk. Customer-service software with AI agents and agent copilot.
About this list. These tools overlap with Zendesk in what they do; they are not ranked and are not claimed to be better or worse. Features and pricing change often, so verify on each vendor's site.
Zendesk at a glance
- Category
- Customer Support
- Pricing model
- Paid Source: https://www.zendesk.com/pricing/
- Official site
- https://www.zendesk.com/service/ai/ · Details
19 alternatives
| Tool | What it does | Pricing | Link |
|---|---|---|---|
| Intercom Fin | Intercom's AI customer-service agent. | Paid | Official site |
| Freshdesk | Customer support software with Freddy AI features. | See site | Official site |
| Help Scout | Help desk and shared inbox with AI features. | Freemium | Official site |
| Gorgias | Helpdesk for ecommerce brands with AI automation. | See site | Official site |
| HubSpot Service Hub | HubSpot's customer service software with AI agent features. | See site | Official site |
| Kustomer | Customer service CRM platform with AI agents. | See site | Official site |
| Crisp | Customer messaging platform with a chatbot and shared inbox. | Freemium | Official site |
| Tidio | Customer-service chat platform with the Lyro AI agent. | Freemium | Official site |
| Ada | AI customer service agent platform. | See site | Official site |
| Decagon | AI customer support agents for enterprises. | See site | Official site |
| Sierra | Platform for building conversational AI agents for customer service. | See site | Official site |
| Dialpad | Business phone and contact center platform with AI features. | Free trial | Official site |
| Zoho Desk | Help desk software with the Zia AI assistant for ticket summaries, reply suggestions and sentiment detection. | See site | Official site |
| Hiver | Help desk that runs inside Gmail and Outlook, with AI for drafting replies and summarizing threads. | Free trial | Official site |
| Chatwoot | Open-source customer support platform with an omnichannel inbox and an AI assistant. | Freemium | Official site |
| Richpanel | Help desk for ecommerce brands with AI agents that resolve order questions. | Freemium | Official site |
| HappyFox | Help desk and ticketing with AI features for agents and self-service. | Paid | Official site |
| Kayako | Help desk software with AI agents for customer support. | Paid | Official site |
| Helpshift | In-app customer support for mobile games and apps with AI bots and automation. | See site | Official site |
Alternatives with a free plan or tier
Help Scout, Crisp, Tidio, Chatwoot, Richpanel.
Side-by-side comparisons
- Zoho Desk vs Zendesk
- HappyFox vs Zendesk
- Intercom Fin vs Zendesk
- Freshdesk vs Zendesk
- Gorgias vs Zendesk
Best AI tools for customer support · All alternatives guides