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Best AI Tools for Customer support (124 options)
124 tools for customer support in the directory. AI agents, helpdesks and chat tools for customer service.
How to read this page. We do not rank tools or publish scores. This page lists every Customer Support tool in the directory with its official link and pricing model so you can shortlist, then try the ones that fit. Pricing labels come from each vendor's pricing page when we could confirm them; "See site" means we could not.
At a glance
- 124 tools listed; 0 free to use, 14 with a free tier, 34 paid, 76 where pricing is not confirmed here.
- With a free plan or tier: Chatling, Chatwoot, Crisp, DocsBot, Help Scout, Inkeep, Landbot, Richpanel, Robylon, Thena, Tidio, Unisson, Userlens, Wonderchat.
What to look for
Compare helpdesk integrations, how answers are grounded in your knowledge base, hand-off to human agents and how resolutions are priced.
All 124 tools
| Tool | What it does | Pricing | Link |
|---|---|---|---|
| Ada | AI customer service agent platform. | See site | Official site |
| Aircall | Cloud phone system for sales and support teams with AI. | See site | Official site |
| Alhena AI | AI shopping assistants and support agents for ecommerce brands. | See site | Official site |
| Ambral | AI for account management, customer success and revenue growth. | See site | Official site |
| ASAPP | Generative AI agents and agent assist software for enterprise contact centers. | See site | Official site |
| Asksuite | AI booking assistant for hotels. | See site | Official site |
| Assembled | Workforce management and AI agents for customer support teams. | Paid | Official site |
| Avoca | AI call answering for home services businesses. | See site | Official site |
| Balto | Contact center AI with real-time agent assist, automated QA and call summaries. | See site | Official site |
| Boost.ai | Conversational AI platform for customer service. | See site | Official site |
| Brainfish | AI support agents and self-updating help documentation from product knowledge. | See site | Official site |
| Brickwise | AI property-management assistant for leasing, tenant communications and maintenance requests. | See site | Official site |
| CallMiner | AI conversation intelligence platform for analyzing customer interactions, coaching agents and automating service workflows. | See site | Official site |
| Canary Technologies | Hospitality management system with AI for guest messaging, check-in and upsells. | See site | Official site |
| Capacity | AI-powered support automation platform with chatbots, voice and knowledge base tools. | Paid | Official site |
| CentralComs | AI agents for home-service businesses that answer calls, book jobs and follow up on leads and estimates. | See site | Official site |
| Chatbase | Builds custom AI chatbots trained on your own data. | See site | Official site |
| ChatBot | No-code builder for AI chatbots that answer customer questions from your website content. | Free trial | Official site |
| Chatfuel | AI agent that replies, qualifies and books customers on WhatsApp, Instagram and Facebook. | See site | Official site |
| Chatling | No-code AI customer service agent for websites, WhatsApp, Instagram, Telegram and Messenger, trained on your content. | Freemium | Official site |
| Chatwoot | Open-source customer support platform with an omnichannel inbox and an AI assistant. | Freemium | Official site |
| ChurnZero | AI customer success platform for monitoring account health, identifying churn risk and coordinating customer workflows. | See site | Official site |
| CloudTalk | Cloud call center software with AI voice agents. | See site | Official site |
| Cognigy | Enterprise conversational AI platform for voice and chat customer service agents. | See site | Official site |
| Conduit | Hospitality AI platform that handles guest messages and calls, check-in, upsells, and operational workflows across properties. | Paid | Official site |
| ConverseNow | Voice AI for restaurant ordering. | See site | Official site |
| Coveo | AI search and generative answering platform. | See site | Official site |
| Cresta | AI platform for contact center agents and supervisors. | See site | Official site |
| Crisp | Customer messaging platform with a chatbot and shared inbox. | Freemium | Official site |
| Custify | AI customer success software for churn analysis, account summaries and automated playbooks. | See site | Official site |
| CustomGPT.ai | Builds business chatbots from your own content. | Free trial | Official site |
| Decagon | AI customer support agents for enterprises. | See site | Official site |
| Dialpad | Business phone and contact center platform with AI features. | Free trial | Official site |
| Dixa | Conversational customer service platform with an AI agent and agent assist. | Paid | Official site |
| DocsBot | Builds AI chatbots from documentation and content for customer support. | Freemium | Official site |
| Document360 | Knowledge base software with AI search and writing. | See site | Official site |
| eesel AI | AI agents and copilots for support teams that connect to existing helpdesks. | See site | Official site |
| EffiGov | AI phone agents for local governments that answer department calls, share context during transfers, and provide live call oversight. | See site | Official site |
| EliseAI | AI assistants for housing and healthcare operations, including leasing and resident communication. | See site | Official site |
| Enterpret | Customer feedback analytics that organizes feedback from tickets, reviews and surveys. | See site | Official site |
| Fini | AI support agent that resolves customer tickets across channels. | Paid | Official site |
| Five9 | Cloud contact center software with AI agents, agent assist and call analytics. | Paid | Official site |
| Forethought | AI agents for customer support automation. | See site | Official site |
| Freshdesk | Customer support software with Freddy AI features. | See site | Official site |
| Front | Shared inbox and customer service platform with AI features. | See site | Official site |
| Genesys Cloud | Contact center platform with AI agents, agent assist and workforce tools. | Paid | Official site |
| Gladly | Customer service platform with an AI agent for consumer brands. | See site | Official site |
| Gleap | Customer support and feedback tool for apps and websites with an AI chatbot, bug reporting and live chat. | Free trial | Official site |
| Gorgias | Helpdesk for ecommerce brands with AI automation. | See site | Official site |
| Gupshup | Conversational messaging platform with AI agents for marketing, sales and support. | See site | Official site |
| HappyFox | Help desk and ticketing with AI features for agents and self-service. | Paid | Official site |
| Haptik | Jio Haptik platform for building enterprise conversational AI agents. | See site | Official site |
| Help Scout | Help desk and shared inbox with AI features. | Freemium | Official site |
| Helpjuice | Knowledge base software with AI features. | Free trial | Official site |
| Helpshift | In-app customer support for mobile games and apps with AI bots and automation. | See site | Official site |
| HiJiffy | AI guest communications for hotels. | Paid | Official site |
| Hiver | Help desk that runs inside Gmail and Outlook, with AI for drafting replies and summarizing threads. | Free trial | Official site |
| HubSpot Service Hub | HubSpot's customer service software with AI agent features. | See site | Official site |
| Humoniq | AI airline-support agents that resolve passenger requests across chat, phone, and email, including booking changes and refunds. | Paid | Official site |
| Inkeep | AI support and search grounded in your product docs, for help centers and assistants. | Freemium | Official site |
| Intercom Fin | Intercom's AI customer-service agent. | Paid | Official site |
| Kapa.ai | Builds AI assistants and agents that answer questions from technical docs, tickets, wikis and other sources. | Free trial | Official site |
| Kayako | Help desk software with AI agents for customer support. | Paid | Official site |
| Kommunicate | AI customer service agents across chat, email, WhatsApp and voice. | See site | Official site |
| Kustomer | Customer service CRM platform with AI agents. | See site | Official site |
| Landbot | No-code builder for AI agents and chatbots on WhatsApp and websites. | Freemium | Official site |
| Leaping AI | Voice AI agents that handle inbound customer service phone calls. | See site | Official site |
| Level AI | Contact center AI for automated QA, agent assist and customer insights. | See site | Official site |
| LiveAgent | Help desk software with live chat, ticketing and call center. | See site | Official site |
| LiveChat | Live chat software for websites with an AI agent that answers customer questions around the clock. | Free trial | Official site |
| LivePerson | Conversational AI platform for messaging and voice customer service. | See site | Official site |
| Loman | AI phone ordering for restaurants. | See site | Official site |
| Lorikeet | AI customer support agent for complex, regulated industries. | See site | Official site |
| Maven AGI | AI support agents that resolve customer issues across helpdesk channels. | See site | Official site |
| Netomi | AI customer service platform for enterprises. | See site | Official site |
| NICE CXone | Cloud contact center platform with AI for self-service, agent assist and quality management. | See site | Official site |
| Numa | AI for automotive service departments. | See site | Official site |
| Observe.AI | Contact center AI for quality, coaching and automation. | See site | Official site |
| Parloa | AI agent management platform for voice and chat customer service. | See site | Official site |
| Plain | Customer support platform for B2B teams with AI agents and workflows across Slack, email and chat. | Free trial | Official site |
| Polimorphic | AI for local governments. | See site | Official site |
| PolyAI | Voice AI agents for customer service calls. | See site | Official site |
| Presto | Voice AI for drive-thrus. | See site | Official site |
| Pylon | B2B customer support platform with AI agents for product-led companies. | See site | Official site |
| Re:amaze | Help desk and live chat for online stores with AI reply and chatbot features. | Free trial | Official site |
| Regal | AI voice, SMS and chat agents for enterprise contact centers in sales and service. | See site | Official site |
| Replicant | AI voice and chat agents that resolve contact center calls end to end. | See site | Official site |
| Richpanel | Help desk for ecommerce brands with AI agents that resolve order questions. | Freemium | Official site |
| Rippit | AI conversation data platform (formerly MaestroQA) that analyzes support conversations for quality assurance and insights. | Paid | Official site |
| Riviera | AI voice and messaging agents for hotels that answer guest questions, handle reservations and dining orders, and transfer calls to staff. | Free trial | Official site |
| Robylon | AI agents that resolve customer-support tickets across email, chat, voice and WhatsApp by taking actions in connected tools. | Freemium | Official site |
| Sameday | AI phone answering for home service companies. | Paid | Official site |
| SentiSum | AI that reads and categorizes customer conversations and complaints. | See site | Official site |
| ServiceNow Now Assist | Generative AI assistants and agents across ServiceNow IT, customer service and HR workflows. | See site | Official site |
| Shiboleth | Automates quality assurance reviews of customer service interactions. | See site | Official site |
| Siena AI | AI customer service agent for e-commerce brands. | See site | Official site |
| Sierra | Platform for building conversational AI agents for customer service. | See site | Official site |
| SiteGPT | Builds a chatbot from your website content for customer support. | See site | Official site |
| Slang.ai | AI phone assistant for restaurants. | Paid | Official site |
| Social Intents | Live chat and AI chatbots for websites that let agents reply from Microsoft Teams, Slack, Zoom or Google Chat. | Free trial | Official site |
| Sprinklr | Customer experience platform for service, social and marketing with AI agents and conversation analytics. | See site | Official site |
| Stonly | Knowledge base and interactive guides with AI answers for customers and agents. | Free trial | Official site |
| SupportLogic | Support experience platform that uses AI to detect escalation risk, sentiment and case priority. | See site | Official site |
| Talkdesk | Cloud contact center platform with AI agents and agent assist. | Paid | Official site |
| tawk.to | Free live chat and ticketing software with optional AI assist. | See site | Official site |
| Thena | B2B customer support platform for Slack, Teams and email with AI ticket triage and answers. | Freemium | Official site |
| Tidio | Customer-service chat platform with the Lyro AI agent. | Freemium | Official site |
| Trengo | Omnichannel customer engagement inbox with AI agents for WhatsApp, email and chat. | Free trial | Official site |
| Typewise | AI customer service platform that drafts and automates replies to support requests. | Free trial | Official site |
| Uniphore | Enterprise business AI cloud with agents for customer service and other functions. | See site | Official site |
| Unisson | AI agents that learn a software product and perform customer onboarding, implementation, and support tasks directly inside it. | Freemium | Official site |
| Unthread | AI-native help desk for Slack and Microsoft Teams that automates ticketing, triage and answers. | Free trial | Official site |
| Userlens | AI customer adoption and retention agent for product-led SaaS teams. | Freemium | Official site |
| Verint | Customer engagement and contact center platform with AI bots and agent assist. | See site | Official site |
| Vitally | Customer success platform with an AI assistant for account insights, meeting follow-through and customer tasks. | See site | Official site |
| Wayline | AI and human support for property managers across calls, texts, email and chat. | See site | Official site |
| Wonderchat | No-code AI chatbot builder trained on website content for customer support. | Freemium | Official site |
| Yellow.ai | Conversational AI platform for customer and employee experience. | See site | Official site |
| Yuma AI | AI agents for ecommerce support, sales and social that resolve tickets automatically. | See site | Official site |
| Zenarate | Frontline performance platform with AI conversation simulation, coaching and interaction evaluation. | See site | Official site |
| Zendesk | Customer-service software with AI agents and agent copilot. | Paid | Official site |
| Zoho Desk | Help desk software with the Zia AI assistant for ticket summaries, reply suggestions and sentiment detection. | See site | Official site |
| Zowie | AI customer service automation for ecommerce and retail brands. | See site | Official site |
| Zuma | AI leasing assistant (Kelsey) for multifamily properties. | Paid | Official site |
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- Alternatives to Zendesk
- Maven AGI vs Intercom Fin
- Talkdesk vs Dialpad
- Genesys Cloud vs NICE CXone
- Five9 vs Talkdesk
- Zoho Desk vs Zendesk
- Chatwoot vs Intercom Fin
- Hiver vs Front
- HappyFox vs Zendesk
- Kayako vs Freshdesk
- Intercom Fin vs Zendesk
- Tidio vs Intercom Fin
- Freshdesk vs Zendesk
- Gorgias vs Zendesk
- Decagon vs Sierra
- Landbot vs ManyChat
- Userlens vs Pendo